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• Alumni e-communications overview
• Alumni in Second Life
• Appendix: Useful people, blogs, resources
• Blogs
• Content management
• Email and enewsletters
  • eCRM
• Games
• Google and Microsoft enter the market
• Metrics and measures of success
• Online giving
• Polls and surveys
• Setting business objectives
• Social networks
• Staffing and budget considerations
• Using RSS
• Videos and podcasts
• Volunteer tools